Privacy Policy

CLT Water Heaters operates this website as an information and quote service for water heater repair, replacement, and installation in Charlotte, NC and the surrounding metro. We take your request, give you a price range, and arrange service with a licensed, insured independent NC plumber. We do not perform plumbing work ourselves.

This policy explains what information we collect when you use the site, call, or request a quote, how we use it, and the choices you have. In this policy, "we" and "us" mean CLT Water Heaters.

Information we collect

Information you give us

• Quote requests. When you submit the quote form, we collect the details you provide, such as your name, phone number, email address, notes about your water heater, and any photo you attach.
• Calls. When you call the number on the site, we collect the phone number you call from and any message you leave. Calls may be routed through a call-tracking service and answered by voicemail, and voicemail messages may be recorded so we can return the call.

Information collected automatically

• Usage data. Like most websites, we collect standard technical information such as the pages you view, your browser and device type, the site or ad that referred you, and general location based on your IP address.
• Cookies and analytics. We use cookies and similar tools to understand how the site is used and which pages or ads lead to a call or a quote request. You can control cookies through your browser settings.

How we use your information

• To respond to your request with a price range and to arrange service with a licensed plumber.
• To contact you about your inquiry, by phone, text, or email, using the details you provide.
• To operate, maintain, and improve the website.
• To measure which pages and ads bring in calls and quote requests.
• To meet legal, tax, and safety obligations, and to prevent fraud or abuse.

How we share your information

We do not sell your personal information. We share it only in these cases:

• The plumber who serves you. We pass your request to the licensed, insured independent NC plumber who will contact you and, if you go ahead, perform the work. The plumber uses your information to reach you and complete the job.
• Service providers. We use trusted vendors to run the site and our inquiries, such as website hosting, form processing, call tracking, and analytics. They may handle your information only to provide those services to us.
• Legal reasons. We may disclose information when required by law, to enforce our terms, or to protect the rights, property, or safety of any person.

The services we use may include Google Analytics (analytics), a call-tracking provider such as CallRail (call routing and attribution), and Google Maps (the map embed). These providers have their own privacy policies that govern their use of data.

Data retention

We keep the information you provide for as long as we need it to respond to your request, arrange and support the work, and meet our legal and record-keeping obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it.

Your choices

• Access and deletion. You can ask us what personal information we hold about you and request that we correct or delete it, subject to any legal requirements. Contact us using the details below.
• Cookies and analytics. You can block or delete cookies in your browser and use Google's opt-out tools to limit analytics.
• Calls and messages. If you ask us to stop contacting you, we will, except where we need to reach you about a job already in progress.

Do not sell my personal information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. If you are a resident of a state with privacy rights, such as California, you may still exercise the access and deletion choices described above by contacting us.

Children's privacy

This site is meant for homeowners and is not directed to children. We do not knowingly collect personal information from children under 13.

Security

We take reasonable measures to protect the information you share. No website or method of transmission is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of the page. Your continued use of the site after an update means you accept the revised policy.

Contact us

Questions about this policy or a request about your information can go to contact@cltwaterheaters.com or by phone at (704) 555-0100.